Terms and conditions


1.0 Company Name

 Healios Limited. UK registered company (08459279).
Healios private care will be trading as Melios.

1. Company Registered Office

Healios head office
Healios Ltd.
Vintage House
36-37 Albert Embankment
Greater London

2. Statement of Purpose

Healios is a specialist independent digital mental healthcare provider for children and young people.

Melios helps children to reach their potential through online assessments which can be accessed within weeks and without a referral.

2.0 Client Registration

All clients must register, pay and complete the mandatory information forms before they are able to book an appointment with a clinician for the services provided by Melios.

2.1 Fees

We charge fixed fees for both assessments and interventions. These fees cover the cost of clinician time during the assessment, all materials consumed in the assessment, any research or supervision required, making and receiving telephone/video calls, as well as responding to emails and issuing letters/reports.

All fees are charged in Sterling. Prices are subject to change without notice.

By using the services provided by Melios, you agree to our charging policies and the terms and conditions of the business.

2.2 Payment Terms

All fees must be paid in advance of the Assessment or Intervention. Only once payment has been received and all mandatory data are completed can an appointment be secured.

We accept online payment by UK credit/debit cards or bank transfer. We will provide a receipt for all payments made by clients.

We accept payment from Insurers by mutual agreement. Clients are responsible for gaining consent for all interventions and care provided by Melios from their insurer. Melios will provide a receipt of service.

2.3 Cancellation Policy

When clients book an appointment they are reserving the clinician’s time exclusively for their assessment.

Should you decide not to go ahead with an assessment or intervention from Melios, we require at least 48 hours notice. If however, life events mean that an appointment needs to be rescheduled, this can be accommodated. We are only able to reschedule twice, at which point we reserve the right to withdraw the service.

Cancellations with less than 48 hours’ notice will incur a charge of 25% of the assessment fee. If less than 24 hours’ notice is given, or if you do not attend your appointment then 50% of the fee will be charged (cancellation of Monday appointments must be given by 12pm on the Thursday before).

2.4 Non-engagement of client

On the rare occasion that a client is not able to engage with the online platform experience we will endeavour to support the young person by offering shorter opportunities to help them feel more comfortable. However, if this is not successful, we will convert the assessment to a Neurodevelopmental Screen, which will be charged at the rate of £895, and the difference will be refunded to the customer.

3.0 Communication and Confidentiality

We have robust standards in the maintenance of confidentiality. If clients have any preference as to the method of our communication please state this in the registration process.

All sessions on our digital platform are recorded and are maintained in accordance with clinical record standards.

3.1 Regulation

Whilst Melios is not required to be registered with the Care Quality Commission, we only employ clinicians who are registered with the HCPC.

3.2 Data Protection Act 1998

We observe the requirements of the Data Protection Act 1998 and the data protection principles in relation to personal data. By agreeing to these terms you are agreeing to the processing of personal data to enable us to carry out work on your behalf. Under the Data Protection Act 1998 you have a right to request details of your personal data held by us.

Copyright, Licenses and Idea Submissions

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are www.healios.org.uk, its affiliates or other third party licensors.

You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material on the site, including text, graphics, code and/or software.

You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to www.healios.org,uk a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to www.healios.org.uk, or to any Site email addresses or contact forms, by all means and in any media now known or hereafter developed. You also grant to www.healios.org.uk the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against www.healios.org.uk and www.melios.org.uk for any alleged or actual infringement or misappropriation of any proprietary right in your communications to www.healios.org.uk or www.melios.org.uk.


Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of www.healios.org.uk and www.melios.org.uk. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

Use of the Site

You understand that, except for information, products or services clearly identified as being supplied by www.melios.org.uk, www.melios.org.uk does not operate, control or endorse any information, products or services on the Internet in any way. Except for www.melios.org.uk – identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with www.melios.org.uk. You also understand that www.healios.org.uk and www.melios.org.uk cannot and does not guarantee or warrant that files available for downloading through the Site or www.healios.org.uk will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

You assume total responsibility and risk for your use of the site and the internet. www.healios.org.uk provides the site and related information “as is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or noninfringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, any merchandise information or service provided through the service or on the internet generally, and www.healios.org.uk shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the internet generally. www.healios.org.uk does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

You understand further that the pure nature of the internet contains unedited materials some of which are sexually explicit or may be offensive to you. Your access to such materials is at your risk. www.healios.org.uk has no control over and accepts no responsibility whatsoever for such materials.

2.1. Limitation of liability
In no event will www.healios.org.uk be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if www.healios.org.uk or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, www.healios.org.uk liability is limited to the greatest extent permitted by law.

www.healios.org.uk and www.melios.org.uk make no representations whatsoever about any other website which you may access through this one or which may link to this Site.

When you access a non-www.healios.org.uk or www.melios.org.uk website, please understand that it is independent from www.healios.org.uk and www.melios.org.uk, and that www.healios.org.uk has no control over the content on that website. In addition, a link to a www.healios.org.uk or www.melios.org.uk website does not mean that www.healios.org.uk endorses or accepts any responsibility for the content, or the use, of such website.


You agree to indemnify, defend and hold harmless www.healios.org.uk, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Third Party Rights

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of www.healios.org.uk and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.


This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.


This Agreement shall all be governed and construed in accordance with the laws of UK applicable to agreements made and to be performed in UK. You agree that any legal action or proceeding between www.healios.org.uk and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a court of law of competent jurisdiction sitting in the UK . Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. www.healios.org.uk’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. www.healios.org.uk may assign its rights and duties under this Agreement to any party at any time without notice to you.

Any rights not expressly granted herein are reserved.